Delivery & Returns

DELIVERY

We currently offer two delivery options - Standard Delivery and Express Delivery:

Standard Delivery:

We aim to deliver all mainland UK standard orders in four working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services team on info@the12daysofchristmas.co.uk / 01622 862855.

Deliveries to Northern Ireland, the Highlands and Islands, and AB postcodes will take longer to arrive. We aim to deliver standard orders within seven working days. During busy periods, please allow up to ten working days.

WHEN WAS YOUR ORDER PLACED?	MAINLAND UK STANDARD DELIVERY DAY

12pm Friday – 12pm Monday	Friday
12pm Monday – 12pm Tuesday	Monday
12pm Tuesday – 12pm Wednesday	Tuesday
12pm Wednesday – 12pm Thursday	Wednesday
12pm Thursday – 12pm Friday	Thursday

Express Delivery:

Next working day delivery is available for orders placed before 1pm.

Working days are considered to be Monday-Friday, excluding Bank Holidays.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and are unlikely to arrive by the next working day. Deliveries to these areas will arrive within seven working days.

UK Delivery Times and Costs:

DESTINATION

STANDARD DELIVERY

COST

EXPRESS DELIVERY

COST

(Excluding Channel Islands & BFPO Addresses)

Up To 4 Working Days

£4.99

For orders placed before 1pm

Monday-Friday Considered as Working Days

£9.99

Northern Ireland & AB Postcodes, Highlands & Islands

Up To 7 Working Days

£4.99

For orders placed before 1pm

Monday-Friday Considered as Working Days

£9.99

Delivery Promotion:

By taking advantage of the Free Delivery offer (the “Promotion”) you agree to these terms and conditions.

The promotion entitles UK customers to free standard delivery within the UK on all orders of £100.00 or over made in a single transaction online at the12daysofchristmas.co.uk

T-mex Limited reserves the right to (i) cancel this Promotion, (ii) refuse to allow any individual to participate in the Promotion, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

These terms and conditions shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English court in the event of a dispute.

Other Information:

A signature is requested on delivery for both standard and express deliveries.

We are unable to change your delivery address once an order has been dispatched.

Unfortunately, at this time, we do not ship to the Channel Islands and BFPO addresses.

Please allow an extra working day for deliveries over UK Bank Holidays.

RETURNS

We believe that you will be thrilled with the products that your purchase from The 12 Days of Christmas, but we understand that there may be an occasion where you feel it necessary to return an item. As part of our commitment to Customer Service, we aim to keep these instances to a minimum and the process as simple as possible

Unwanted Goods:

As a consumer you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason decide you do not want to keep a product, you can notify us of your decision to cancel the contract between us and receive a refund. Please note that this only applies to unopened and unused products. Advice about your legal rights to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

Your legal right to cancel the contract between us starts from the date we send you a dispatch confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of seven (7) working days in which you may cancel, starting from the day after the day you receive the products. Saturdays, Sundays and public holidays are not included in this period.

If you choose to cancel the contract, we will refund you any money (including delivery charges) which you have paid us for that product. We will process the refund due to you as soon as possible, and in any event within 30 calendar days of the day on which you gave us notice of cancellation. All you pay for is the return postage (preferably using Royal Mail Recorded Delivery) of the goods. In any case, and for the avoidance of any doubt, please retain proof of postage for all returns.

In order to cancel the contract please contact us by telephone on 01622 862855 or email info@art-pronail.co.uk to inform us that you wish to return the goods and we will allocate you with a returns code. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, include the package of returned goods. If possible, please also include a copy of your invoice when you return the item(s), so your return is processed without delay.

We will refund your payment via the initial payment method; either on the credit or debit card you used to pay, or as a refund to your PayPal account.

Faulty/Incorrect Goods:

As a consumer you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 01622 862855 or email info@the12daysofchristmas.co.uk to inform us within 30 days of purchase and we will arrange a refund including any applicable delivery charges, or a replacement.

In the event of you returning goods to us, we will also pay you the reasonable cost of the return postage.

Please contact us prior to returning the items and we will allocate you with a returns code. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, include the package of returned goods. We ask that you send the items back to us via Royal Mail First Class (recorded) post and include a proof of postage from the Post Office so that we can refund you for your return postage costs.

For help or advice with products after 30 days of purchase, please email us at info@the12daysofchristmas.co.uk for more information.

Returning Goods Bought As Special Offers:

If you return a single item bought as part of a multi-buy discount offer (for example, ‘Buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases (‘Buy one get one free’ or ‘Get the lowest priced item free’) you must return any free items or vouchers back for us to process a refund.

The Returns Address is:

T-mex Limited

The Oast, Moat Farm

Green Lane

Chart Sutton

Maidstone

Kent

ME17 3ES

Your UK Statutory Rights are not affected by our returns policy.